|
| |
Returns
What is your return policy?
We want you to enjoy your new products, so we offer a 30 day return guarantee on
most products; that’s 30 days from the time you receive the product. The
product must be in saleable condition, with original packing materials. We will
refund your purchase price, minus all actual shipping costs (both to and from
your location) and minus a restocking fee equal to 20% of the purchase price
(including applicable tax, if any).
The following types of items do not qualify to be returned for a refund:
|
1) Damaged or defective goods which we will
happily replace with the same item at no cost to you.
2) Promotional items which were provided free of charge.
3) All items under $50.00 each - are not returnable or refundable.
4) Items returned without prior written authorization (RMA) from
Playgroundsupplier.com or returned more than 30 days after delivery of the
product(s) to you.
5) Items attempting to be returned "freight collect."
6) Items not purchased directly from Playgroundsupplier.com.
Including items purchased through Amazon.com and its affiliates.
7) Rubber chips, Engineered Wood Fibers, Wood Chips or any other
loose fill surfacing product.
8) Any Graffiti removal products.
|
How do I return an item?
To arrange for a return, contact our Customer Service
department or 1-800-306-6333 (Monday to Friday 9:00 am to 5:00 pm PST). Your
return will be submitted, you will be given a Return Merchandise Authorization (RMA)
number to keep for your records, and you will receive an email confirmation of
the return once it is finished being entered into our system. Please allow 3-4
weeks for processing, once we receive your returned item(s). The money will be
refunded back to the credit card that you used for your original purchase.
Can I refuse to accept delivery?
Playgroundsupplier.com is always concerned about your satisfaction. However,
should you decide to refuse delivery of an item legitimately ordered from us,
then a credit will be issued for the item as provided for in our Return Policy.
If you are refusing delivery because the shipment appears damaged, we would
prefer that you accept delivery of your item(s), and call us immediately if
there is a concern. Contact our Customer Service
department or call 1-800-306-6333 (Monday to Friday 9:00 am to 5:00 pm PST)
to discuss your concerns, and we will do our best to remedy the situation.
Missing, Damaged, or Defective Merchandise
Please inspect all components
prior to assembly to insure that you do not have any missing, damaged, or
defective parts. If you have a discrepancy, please call Customer
Service or call 1-800-306-6333 (Monday to Friday 9:00 am to 5:00 pm PST) within
5 days of delivery of merchandise, to report any missing, damaged, or
defective parts. Playgroundsupplier.com will take prompt action to remedy the
situation.
Playgroundsupplier.com does not pay for the cost of unauthorized repairs or
returns. Please note that unidentifiable or unauthorized returns will be
refused. All returns must have a Return Merchandise Authorization (RMA) number
issued by Playgroundsupplier.com.
If you are not assembling your purchase yourself, check to be sure all
parts are included and in good condition prior to the scheduling of a third
party to assemble your purchase. Playgroundsupplier.com is not responsible for
any installation costs incurred as a result of missing, damaged, or defective
parts.
|
